House Rules

Yenaa Housing Responsibilities 

  • To ensure any information that we give is open and
  • To ensure that we adhere to our confidentiality policy at all times
  • To provide a safe level of accommodation.
  • We will provide you with your own support plan
  • We will sign post you to support services as required
  • We will support you to access work and training opportunities.
  • Ensure we maintain the property to a high standard
  • Treat you with Respect and understanding.
  • To inform you of your rights including the right to complain.

Client Responsibilities

  • To attend you scheduled
  • To ensure you give open and honest information regarding your
  • To be accountable for your actions and
  • To ensure that you abide by the house
  • To ensure that you keep your room and the communal areas clean and
  • To keep all personal belongings in your room. Yenaa Ltd Housing is not responsible for any personal belongings left in communal areas and you are advised to take out content
  • Pay service charge on time.
  • To report all repairs/damage to the property immediately to Yenaa Housing
  • To respect the property and other residents living locally
  • When leaving the property all belongings are to be moved out on the same day.

House Rules

  • There is strictly no smoking, drinking or illicit drug use within this If you wish to smoke, you may do so in your designated smoking area (outside)
  • You are not able to keep any pets on the premises
  • You are not allowed to have any visitors past
  • No children allowed on the premises without prior arrangement
  • Music must not impact on neighbors or other residents.
  • You must ensure that your service charge is paid on
  • You must keep the accommodation clean and tidy as it was when you moved in including ensuring bins are put out.
  • Inform Yenaa Ltd Staff if you are going on holiday.
  • Treat the house with respect, remembering it is not your property
  • Agree to abide by the house rules and understand the consequences if the rules are breached